SERVICESWe have a professional team of experienced individuals who can help you with implementation, configuration, support and professional consulting
We become part of your team
We are committed to supporting your objectives at all stages of the process from first implementing Cassini through to helping you refine your pre-trade and control processes.
The management team have a long history of running software businesses and a strong reputation for quality of support and loyalty to clients and our team can help you in all areas, including deployment and configuration, daily support, and strategic projects.
We believe in being true partners to our clients and our goal is to make your business more efficient. Our experienced team provides full technical support as well as advice on how to get most operational benefit from the whole Cassini platform.
Every support agreement provides:
- Live technical support via telephone and email
- Fully defined Service Level Agreements
- Bespoke testing of new releases against a virtual model of your environment
CONFIGURATION / DEPLOYMENT
Part of the process in setting up a gold standard pre-trade process is ensuring that all clearing and collateral agreements are modeled correctly, and that all required limits are accurately defined.
Our team have long experience of interpreting the agreement documents and modeling the rules to match all the T&Cs. We will work with your operations team to map these rules and terms into the system and maintain them as they change in future.